Review Journal Questions
Delivery Issues?
Billing Issues?
Please call RJ Customer Service directly @ 383-0400
At my coupon class, I am able to offer the Review Journal at deep discounts for my fellow coupon-ers. Why would we pay full price for anything...even our coupons!! Since I am the one that you get your papers from, I often get questions about subscriptions and renewals, so I thought I would try and sum it all up for you....
What kind of subscription does Grocery Smarts offer?
At our classes, we sell subscriptions to "Sunday Only" delivery papers. To get this special offer, you have to have at least one subscription which we can also set up for you at our classes. Plus, when you order at a class, you can earn up to $20 in free groceries for purchasing more than one paper. However, the Review Journal limits delivery to a maximum of 5 papers per residential address. You are set up for a 6 month subscription, so check for your renewal notices half way through the year.
When I order a paper from you, how long will it take to start?
It typically takes 2 Sundays for your delivery to begin.
Who do I call if my delivery is wrong?
I wish I could help with that, but the best way to get your delivery corrected is to call RJ Customer Service directly at 383-0400. I am not able to call them on your behalf as they would not allow me access to your account for privacy purposes. By requesting delivery of any missing papers on Monday's route, you'll save the delivery person from being charged or fined. And let's be real... we want them to love us! PS - They are paid per paper they deliver, so they are paid very well to deliver multiple papers to one address!
When I renew will the rates be the same?
Yes! If you set up your papers with any Grocery Smarts Instructor, those rates should be the same when you renew. The RJ knows we are getting our multiple papers exclusively for the coupons, which means they know if they increase the rate... many (if not most) of us would cancel. However, it is IMPORTANT to know that if your original paper was "converted" to a daily subscription and you kept it, your renewal rate may reflect the current going rate for a daily paper delivery. The BEST way I have found to renew is by going to www.lvrj.com and click on the little icon in the top right corner.
I don't understand my renewal notice, can you help?
There's a few things that are helpful to know when looking at your statement. First... because the first paper you ordered from us (or your existing non-GrocerySmarts subscription) is a different rate than the discounted "multiple" or additional papers, they are set up on 2 separate accounts. Both are set up in your name, at your street address... they just have different account numbers because they are set up with differing rates. So, when renewal time comes around, you should be watching for two separate statements if you are getting more than one paper delivered. Mistakenly, some Grocery Smarts subscribers only pay the first invoice they receive (ignoring the other one thinking they already paid it).
IMPORTANT!! IMPORTANT!! IMPORTANT!!
If you do not call to cancel your subscription, your papers will continue to be delivered!! Note the small print on the renewal invoice: "Subscription will continue at your regular rate unless you call 702-383-0400 to cancel.” If you fail to pay for the papers you do receive, you will receive a bill of collection from the RJ. If this happens, I cannot help you sort that out. I can, however, get you restarted if your account has lapsed for 30 days or more, you can call me (521-3302) and I'd be happy to get you set up again!
Is the cost of my subscriptions really worth it?
For me... absolutely! I spend $17.25 a month for my 5 newspapers, and by using multiple coupons I save an average $500 to $600 per month!! So, yes, I would say it's worth it!!
I hope this helps!! Please feel free to call me if you have any additional questions!
MANAGING YOUR RJ SUBSCRIPTION ONLINE
It is time for me to renew my subscriptions and decided to do it online. I found it to be pretty easy once I found the right place online. Below is a step-by-step tutorial for you to use to manage your account online.
Step #1 - Go to http://www.lvrj.com/ and click on the link at the to of the page that reads "Subscribe or Manage your account"
Step #2 - Click to Register
Step #3 - Locate your account by entering in 2 pieces of information. You don't even need your account number! Just try your phone number and/or house number and/or zip and/or last name. Any 2 will do. Then enter your email address and create a password. Super easy!!
Step #4 - Managing your account. When all your info pulls up you should have 2 accounts. The first is your account if you already had one before adding more Sunday papers. If you signed up at a class, this is your $45.50 account. The next account is for you additional Sunday Only papers at $19.50 each.
Now, the cool part!! On the left side (circled in red) are some really neat options.
Vacation holds - remember how the paper doesn't have coupons on holidays? Just click on that tab and set your delivery date you want for the hold (the next one will be July 4th). SUPER simple, right?!
Service Issues - You can send them a note if your paper came delivered wet, late, or was missing the coupon inserts or heaven forbid they delivered the wrong amount of papers. You can even send a message to the carrier. So handy - and I am pretty sure this is a new option.
